Terms of Service

About Fresh Lawn

Fresh Lawn provides residential pet waste removal services for homeowners and families. Our launch service is dog waste removal, including recurring yard cleanup and one-time or initial cleanup services.

Fresh Lawn is locally owned and operated, based in Toms River, New Jersey, and currently serves parts of Ocean and Monmouth County, New Jersey, with Ocean County routes prioritized during launch.

Our website is getfreshlawn.com. By using our website, requesting a quote, scheduling service, submitting payment information, or receiving service from Fresh Lawn, you agree to these Terms of Service.

Services offered

Fresh Lawn may offer recurring pet waste removal service, every-other-week service, weekly service, multiple-times-per-week service, one-time cleanup, initial cleanup, and related residential services that may be added in the future.

Fresh Lawn may add, remove, pause, or modify services at any time. Service is not confirmed until Fresh Lawn accepts the request and confirms schedule availability, access details, and final pricing.

Residential service only

Fresh Lawn is currently intended for residential customers only. We do not currently provide commercial, HOA, apartment complex, municipal, or public-space cleanup unless we specifically agree to do so in writing.

Quotes and pricing

Fresh Lawn may provide instant quotes or estimated pricing through our website or by direct communication. Pricing may depend on dog count, yard size, service frequency, cleanup condition, time since the last cleanup, access difficulty, location, route availability, and special service requirements.

Online quotes are based on the information provided by the customer. Fresh Lawn reserves the right to adjust pricing, require an initial cleanup fee, apply an additional service fee, provide a custom quote, or decline service if actual conditions differ from the submitted information.

Examples of conditions that may affect pricing include excessive accumulation, larger-than-reported yard size, more dogs than reported, blocked access, heavy leaves, long grass, snow, unsafe conditions, yards that are predominantly rocks, gravel, stone, or similar surfaces, or other factors that make the service materially different from the submitted request.

If a yard or service area is predominantly rocks, gravel, stone, or a similar surface, an additional service fee may apply because cleanup can require more time and care than a standard grass yard. Pet waste on rocks, gravel, stone, or similar surfaces may leave small pieces, residue, or staining behind. Fresh Lawn will make reasonable efforts to remove visible pet waste, but we cannot guarantee that these surfaces will be left perfectly clean or free of residue.

No long-term contracts

Fresh Lawn does not require long-term contracts for standard residential service. Customers may pause or cancel service as described in these Terms.

Customers remain responsible for charges already incurred, scheduled service charges that apply under these Terms, and any unpaid balances.

Recurring service

For recurring service, Fresh Lawn will visit the customer's property on a recurring schedule based on the selected service plan and route availability. Available service frequencies may include every other week, once per week, twice per week, or three times per week.

Fresh Lawn may adjust routes, service days, or visit windows based on weather, holidays, customer density, staffing, safety, or operational needs.

Customers do not need to be home for service, provided that Fresh Lawn has safe and reliable access to the service area.

One-time and initial cleanups

Fresh Lawn may offer one-time cleanups and initial cleanups for new recurring customers. Customers may be asked to estimate the condition of their yard, such as light, moderate, heavy, or overdue cleanup.

Condition descriptions are estimates only. Fresh Lawn may adjust the final price if the actual condition of the yard requires more time, labor, or special handling than expected.

Fresh Lawn may decline or reschedule a cleanup if conditions are unsafe, inaccessible, or materially different from the customer-submitted information.

Waste handling

Unless otherwise agreed, Fresh Lawn will bag collected pet waste and place it in the customer's outdoor trash can.

Customers are responsible for providing access to an appropriate outdoor trash can. If the trash can is unavailable, inaccessible, full, or not identified, Fresh Lawn may leave the bagged waste in a reasonable outdoor location on the property.

Fresh Lawn does not currently offer waste haul-away. If that service becomes available in the future, it will be offered only when selected, priced, and confirmed by Fresh Lawn in accordance with applicable disposal and permitting requirements.

Scheduling

Fresh Lawn generally operates every day except Sunday, although available service days may vary by route and service area.

Customers may request a preferred service day, but Fresh Lawn cannot guarantee an exact day or time unless specifically agreed in writing. Service times may vary based on route planning, weather, staffing, traffic, access conditions, holidays, and other operational factors.

Customers who select flexible scheduling, such as any-day service, may be eligible for a discount if Fresh Lawn offers that discount at the time of signup. Flexible-day discounts may be modified or discontinued at any time for future billing periods or future service plans.

Customer responsibilities

To receive service, customers are responsible for providing accurate service information, safe and reasonable yard access, unlocked gates or gate codes, secure pets, the correct service area, the outdoor trash can location, and notice of hazards or important property conditions.

Customers should notify Fresh Lawn of aggressive animals, broken gates, locked areas, cameras, restricted areas, invisible fencing, sprinkler systems, landscape lighting, or other property concerns before service.

Customers must update Fresh Lawn if dog count, yard size, access instructions, trash location, or service needs change.

Fresh Lawn is not responsible for missed areas or incomplete service caused by inaccessible areas, locked gates, unsafe conditions, inaccurate information, hidden waste, long grass, heavy leaves, snow coverage, flooding, debris, or similar conditions.

Pet safety requirement

All pets must be kept inside during service unless Fresh Lawn specifically agrees otherwise in writing. This requirement protects the customer's pets, Fresh Lawn team members, gate security, and service quality.

If a pet is outside or if Fresh Lawn reasonably believes entering the yard may be unsafe, Fresh Lawn may skip, reschedule, or partially complete the visit. Missed-access fees or return-visit fees may apply.

Gate access and service photos

Customers must provide reliable gate access before the scheduled visit.

Fresh Lawn may send a closed-gate photo after service as a customer trust and safety measure. By receiving service, customers authorize Fresh Lawn to take service-related photos of gates, access points, yards, trash can locations, or completed-service areas for documentation, quality control, and customer communication.

Fresh Lawn will not intentionally use photos of a customer's private property for public marketing without permission, except for photos that do not identify the customer, address, or private details.

Missed access and return visits

If Fresh Lawn cannot complete service because of a locked gate, blocked access, missing gate code, dog outside, unsafe condition, inaccessible yard, or other customer-controlled issue, the visit may be skipped or rescheduled.

Repeated access issues may result in charges for missed visits or additional fees for return visits. Fresh Lawn may charge the scheduled service amount if the team arrives and cannot complete the visit due to customer-controlled access or safety issues.

Missed-access fees or return-visit fees may apply, but Fresh Lawn will consider the circumstances and the satisfaction guarantee before deciding the appropriate resolution.

Return visits are subject to route availability and may require an additional fee.

Weather and unsafe conditions

Fresh Lawn may provide service during reasonable weather, including light rain or light snow.

Fresh Lawn may reschedule, delay, skip, or partially complete service due to heavy rain, severe weather, lightning, extreme temperatures, heavy snow, ice, flooding, unsafe yard conditions, inaccessible gates or paths, poor visibility, or other conditions Fresh Lawn reasonably determines are unsafe or impractical.

Weather-related service changes will generally be moved to the next available service day when practical.

If service cannot be fully completed because of snow, leaves, flooding, long grass, debris, or other conditions outside Fresh Lawn's control, the visit may still be considered completed or partially completed at Fresh Lawn's discretion.

Holidays

Fresh Lawn may adjust service schedules for holidays. If a scheduled service day is affected by a holiday, Fresh Lawn will make reasonable efforts to notify customers and shift service to the next available service day.

Billing and payment authorization

Fresh Lawn bills recurring-service customers using monthly or quarterly automatic card payments, unless another arrangement is specifically agreed to in writing.

By submitting payment information, customers authorize Fresh Lawn and its payment processor to store the payment method and charge it for recurring service, one-time cleanups, initial cleanups, add-ons, missed-access fees, return-visit fees, price adjustments, unpaid balances, and other agreed charges.

Fresh Lawn uses Stripe or another third-party payment processor for secure payment setup. Payment information may be processed and stored by the payment processor, not directly by Fresh Lawn. Fresh Lawn does not store full card numbers in the app.

A card may be required before request review, but Fresh Lawn does not charge the card until service is completed or otherwise authorized for the selected service. Recurring billing begins after Fresh Lawn completes the first recurring service and activates the service account, unless a different billing start is agreed in writing.

Customers are responsible for keeping payment information current.

Failed payments and unpaid balances

If a payment fails, Fresh Lawn may notify the customer and attempt to collect payment again. Fresh Lawn may pause, suspend, or cancel service for unpaid balances or failed payments.

Customers remain responsible for unpaid amounts, including services already performed and applicable fees.

If service is paused or canceled due to nonpayment and later restarted, Fresh Lawn may require payment of the unpaid balance and may require an initial cleanup fee if the yard condition has changed.

Pausing service

Customers may request to pause service, such as for vacations or temporary changes. Pause requests should be made in advance.

Fresh Lawn may define required notice periods based on the customer's service plan and route schedule. Billing adjustments for pauses are handled at Fresh Lawn's discretion based on timing, service frequency, and whether service has already been scheduled or performed.

If service is paused long enough for waste to accumulate beyond the normal service level, Fresh Lawn may require an initial cleanup fee or pricing adjustment before recurring service resumes.

Cancellation

Customers may cancel recurring service at any time by contacting Fresh Lawn at (848) 276-6700 or [email protected].

Cancellation requests should be submitted before the next scheduled billing date or scheduled service visit. Fresh Lawn may require reasonable processing time to stop scheduled service or billing.

Customers are responsible for charges already incurred before cancellation is processed.

Fresh Lawn may cancel, suspend, or decline service at any time for reasons including nonpayment, unsafe conditions, repeated access issues, inaccurate customer information, abusive communication, aggressive animals, unreasonable service requests, or service needs outside Fresh Lawn's scope.

Refunds and credits

Fresh Lawn does not guarantee refunds for completed services.

If there is a service issue, customers should contact Fresh Lawn within 24 hours so we can review the issue and, when appropriate, return to make it right.

Fresh Lawn may provide refunds, credits, partial credits, re-service, or other resolutions at its discretion.

Satisfaction guarantee

Fresh Lawn wants customers to be happy with their service. If we miss something, contact Fresh Lawn within 24 hours and we will come back to make it right when reasonable and practical.

This guarantee does not apply to areas that were inaccessible, unsafe, covered by snow, leaves, or debris, blocked by objects, or not included in the service area identified by the customer.

Property conditions and damage

Fresh Lawn will make reasonable efforts to treat each property with care and respect. Customers are responsible for maintaining safe gates, fences, latches, locks, paths, steps, yard surfaces, and access areas.

Fresh Lawn is not responsible for pre-existing damage, normal wear and tear, broken or poorly maintained gates, fences, latches, hidden hazards, unsecured items, underground objects, landscape features, irrigation components, invisible fencing, or damage caused by pets before, during, or after service.

Customers should notify Fresh Lawn in advance about fragile areas, broken gates, special access instructions, cameras, alarms, invisible fences, sprinkler systems, landscape lighting, or other property concerns.

Unsafe or unsanitary conditions

Fresh Lawn may refuse, pause, reschedule, or cancel service if conditions are unsafe, unsanitary beyond normal service expectations, or outside the scope of ordinary residential pet waste removal.

This may include aggressive animals, loose pets, unsafe gates or fencing, hazardous debris, biohazards beyond ordinary pet waste, human waste, needles or sharp objects, excessive insects or pests, flooding, severe accumulation, unsafe weather, or hostile or abusive behavior.

Fresh Lawn may require a custom quote, additional fee, or special arrangement before providing service in unusual conditions.

Communications and notifications

Fresh Lawn may communicate with customers by email, text message, website form, or other communication methods provided by the customer.

Communications may include quotes, scheduling updates, day-before reminders, arrival notifications, completed-service notifications, gate photos, billing notices, customer support messages, promotions, and service updates.

By providing contact information, customers authorize Fresh Lawn to contact them about their service. Message and data rates may apply for text messages.

Customers are responsible for providing accurate contact information and checking messages related to service.

Website use

Customers agree not to misuse the Fresh Lawn website. Prohibited uses include attempting to interfere with website operation, submitting false information, attempting unauthorized access, scraping or copying website content for competitive use, or using the website for unlawful purposes.

Fresh Lawn may update, modify, interrupt, or discontinue any part of the website at any time.

Intellectual property

The Fresh Lawn name, website content, copy, graphics, service descriptions, forms, pricing structure, branding, and related materials are owned by Fresh Lawn or used with permission.

Customers may not copy, reproduce, distribute, modify, or use Fresh Lawn materials for commercial purposes without written permission.

Third-party services

Fresh Lawn may use third-party services for payment processing, website hosting, forms, scheduling, messaging, analytics, or other business operations.

Fresh Lawn is not responsible for the acts, omissions, outages, security practices, or policies of third-party providers.

Use of third-party services may also be subject to those providers' terms and privacy policies.

Limitation of liability

To the fullest extent permitted by law, Fresh Lawn will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, loss of use, or emotional distress arising from or related to the website or services.

To the fullest extent permitted by law, Fresh Lawn's total liability for any claim related to services will not exceed the amount paid by the customer to Fresh Lawn for the specific service visit or billing period giving rise to the claim.

Some rights and remedies may not be limited under applicable law, and nothing in these Terms is intended to limit rights that cannot legally be limited.

Indemnification

To the fullest extent permitted by law, customers agree to hold Fresh Lawn harmless from claims, damages, losses, liabilities, costs, and expenses arising from inaccurate information provided by the customer, unsafe property conditions, pets left outside during service, failure to provide access, customer misuse of the website, or the customer's violation of these Terms.

Changes to services or terms

Fresh Lawn may update pricing, service plans, policies, website features, service areas, billing practices, and these Terms from time to time.

Changes may apply to future service periods, future billing periods, or future website use. Continued use of the website or services after changes are posted or communicated means the customer accepts the updated Terms.

Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

Contact Fresh Lawn

Questions about these Terms or Fresh Lawn services can be directed to Fresh Lawn, based in Toms River, New Jersey, at getfreshlawn.com, (848) 276-6700, or [email protected].